On the 26th of June, when the iPhone 3GS launched here in Australia, I rang my phone carrier Vodafone to upgrade my phone. I was out of contract and was getting phone calls every month asking me to sign another one, which I told them I'm waiting for the new iPhone.
Anyhow that day came and on the phone I get, I got a nice gentleman who I could understand and I asked him I would like the new iPhone 3GS. He said great lets do it and I said ok. Anyhow we got through a few things but everything stopped because Vodafone's system that handles their MPP (Mobile Payment Plan) went down and because I was wanting the iPhone 3GS 32Gb on their $59 cap plan with handset payments of $15 per month they couldn't go any further with my order. The gentlemen said he would keep my deals and ring me back as soon as it came back up. I thought great no iPhone for me but I had been without one for this long whats a few more days wait?
Anyhow Monday came and no phone call so I got onto the phone to find out why, I got onto the gentlemen that was looking after me and he told me the system was still down. Now this got me thinking, what is going on with all the people that had walked into a Vodafone dealer/shop? Are they too not getting their iPhones if they pick this plan? So anyhow he said he would call be back at around 2pm on that day, he called back at just before 3pm, anyhow we were able to get the plan and upgrade going and was told I have my new iPhone 3GS on the way. Woohoo I thought and then it hit me, when am I getting it, when did they send it and do I have to sitting around at home waiting for it. It's a new phone and I want to play, and want to have some fun with it so any wait was going to be a very long wait.
It' now Friday and I'm sitting here with still no iPhone and wondering where it is. Vodafone have changed my plan so I'm now paying for it but I don't have a phone to play and use. Now I hear you saying why didn't I just go into a Vodafone store and get one? There is a simple answer to this question, I don't have a Vodafone store/dealer near me for over 450kms or a 5 hour drive. So this is why it was done over the phone.
Decided to give Vodafone a call to see what is going on with my iPhone and I was told they have ran out of stock and it's gone onto back order. This would be fine seeing it is an iPhone and everyone wants one but Vodafone have changed my plan and is now charging me for this phone, a phone I'm not going to see or have in my hands for a few weeks. I think this is very wrong because I'm paying for something I don't have and paying a higher price, some $25 more a month for something I'm not getting. They should not have changed my plan until they shipped the phone out, at the moment, like I said, I'm paying for a phone and service I can not use and I'm not happy. They should have not taken orders for a product if they could not supply in the first place. Yet Vodafone is still taking orders for the iPhone and at the same time not telling people they don't have them in stock. This is wrong and misleading.
So if your with Vodafone and you want an iPhone 3GS don't call them because they have none but will be very happy to take your money and leave you hanging. Not good customer service in my books.
My letter to the CEO of Vodafone is now in the mail. Lets see what happens as in the past he's been very good at fixing problems and getting things done.
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